Last Updated: January 17, 2026
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our AI voice receptionist services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
Contact our AI voice receptionist service
Register for our services
Request information or support
Communicate with us via phone, email, or other channels
This information may include:
Name and contact information (phone number, email address, mailing address)
Company or business information
Voice recordings and call transcripts
Communication preferences
Any other information you choose to provide
Automatically Collected Information
When you interact with our services, we may automatically collect certain information, including:
Call metadata (date, time, duration of calls)
Device information and phone numbers
Usage data and interaction patterns
Technical data for service improvement
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our AI voice receptionist services
Process and route your calls appropriately
Respond to your inquiries and provide customer support
Improve and optimize our services and AI algorithms
Train and enhance our voice recognition and natural language processing capabilities
Send administrative information and service updates
Monitor and analyze usage trends and preferences
Detect, prevent, and address technical issues or security threats
Comply with legal obligations and enforce our terms of service
3. Voice Data and Recordings
Our AI voice receptionist service processes voice data to provide our services. Please be aware that:
Phone calls may be recorded for quality assurance, training, and service improvement purposes
Voice recordings may be analyzed using artificial intelligence and machine learning technologies
Recordings may be transcribed and stored for record-keeping purposes
We implement appropriate security measures to protect voice data
You will be notified when calls are being recorded, where required by law
4. How We Share Your Information
We may share your information in the following situations:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as cloud hosting, data analysis, customer service, and technology services. These providers are contractually obligated to protect your information.
Business Transfers
Your information may be transferred in connection with a merger, acquisition, reorganization, or sale of assets.
Legal Requirements
We may disclose your information when required by law or in response to valid legal requests, including to law enforcement or government agencies.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
5. Data Retention
We retain your personal information and voice recordings for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Text Messaging Data: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Employee training on data protection
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing of your information
Portability: Request a copy of your information in a portable format
Objection: Object to our processing of your information
Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
8. Third-Party Services
Our services may integrate with or link to third-party services. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third parties before providing them with your information.
9. Children's Privacy
Our services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Chimely AI